License Information

About This Page

This page sets out the regulatory and legal framework under which HB88 Casino operates. The information provided here is intended to assist players, regulators, and other stakeholders in verifying the legitimacy of the platform and understanding the obligations that govern its operations. HB88 Casino is committed to full transparency in all legal and compliance matters.

Operator Details

HB88 Casino is operated by HB88 Entertainment N.V., a company incorporated and registered under the laws of Curacao, with its registered office at Emancipatie Boulevard, Dominico F. “Don” Martina 23, Willemstad, Curacao. The company is registered with the Curacao Chamber of Commerce and Industry under registration number 158306.

All services offered through the domain hb88-casino-au.com are provided exclusively by HB88 Entertainment N.V. Players entering into any agreement with HB88 Casino are entering into a legal relationship with this entity.

Licence Details

HB88 Entertainment N.V. holds a valid online gaming licence issued by the Curacao Gaming Control Board (GCB), the competent regulatory authority for online gambling operations licensed in Curacao.

Licence Number: 8048/JAZ2026-143 Licence Type: Online Gaming Licence (covering casino games, live dealer games, virtual sports, and associated wagering activities) Issuing Authority: Curacao Gaming Control Board Regulatory Address: Emancipatie Boulevard, Dominico F. “Don” Martina 23, Willemstad, Curacao

The licence authorises HB88 Entertainment N.V. to offer real-money online gaming services to eligible players in permitted territories in accordance with the conditions and restrictions attached to the licence. The licence is subject to ongoing compliance review by the Curacao Gaming Control Board.

Players may verify the status of this licence directly with the Curacao Gaming Control Board at: https://www.gcb.cw

Territory of Service and Eligibility

HB88 Casino accepts registrations from players located in jurisdictions where access to offshore-licensed online gambling services is not expressly prohibited by applicable local law. The platform is made available to players in Australia and other eligible territories on this basis.

HB88 Casino does not accept registrations from residents of the following restricted jurisdictions: the United States of America, the United Kingdom, France, the Netherlands, Spain, and any other jurisdiction where the provision of online gaming services by an offshore operator is explicitly prohibited by statute or regulation.

It is the responsibility of each player to satisfy themselves that their access to and use of HB88 Casino is lawful in their jurisdiction of residence prior to registration.

Age Restriction Policy

Access to HB88 Casino is strictly limited to individuals who are 18 years of age or older. This requirement applies universally to all registered users regardless of jurisdiction. No exceptions are made.

HB88 Casino employs a robust age verification process as part of its Know Your Customer (KYC) procedures. All players are required to provide satisfactory proof of age and identity before withdrawals are processed and, where risk indicators are present, before gameplay may continue. Any account found to be registered by a person under the age of 18 will be immediately suspended and any funds deposited will be returned in accordance with applicable procedures.

HB88 Casino does not permit minors to access, register for, or use any of its services under any circumstances.

Know Your Customer (KYC) and Anti-Money Laundering (AML) Policy

HB88 Casino operates a comprehensive KYC and AML compliance programme consistent with the standards established under the Curacao Gaming Control Board licensing framework and international best practice guidelines.

KYC Requirements

All registered players are required to complete identity verification. The standard documents accepted for verification purposes include the following:

• A valid government-issued photo identification document (passport, national identity card, or driver’s licence)
• Proof of current residential address issued within the past three months (utility bill, bank statement, or equivalent document)
• Proof of payment method ownership where required

Verification may be requested at any time during the player’s lifecycle and must be completed satisfactorily before any withdrawal request is processed. Failure to provide adequate documentation within the timeframe specified by the casino may result in the temporary suspension of the relevant account pending compliance review.

AML Programme

HB88 Entertainment N.V. maintains an AML programme that includes the following elements:

• Customer due diligence (CDD) and enhanced due diligence (EDD) procedures for higher-risk customers
• Transaction monitoring to identify unusual or suspicious patterns of activity
• Screening of customers and beneficial owners against applicable sanctions lists and politically exposed persons (PEP) databases
• Obligations on staff to report suspicious transactions to the designated compliance officer
• Record-keeping in accordance with applicable regulatory requirements
• Periodic review and updating of AML policies and procedures

HB88 Casino reserves the right to suspend or close any account and to withhold funds where there is a reasonable suspicion of money laundering, fraud, or any other financial crime, pending investigation and, where required by law, reporting to the relevant authorities.

Data Protection and Privacy

HB88 Entertainment N.V. processes personal data in accordance with its Privacy Policy, which is available in full at hb88-casino-au.com/privacy-policy/. The following principles govern the operator’s approach to data protection:

Data Collected

Personal data collected in the course of providing services includes, but is not limited to: full legal name, date of birth, residential address, email address, telephone number, payment method details, identity verification documents, and records of gaming activity.

Purpose of Processing

Personal data is processed for the following lawful purposes: account registration and management, identity verification and KYC compliance, fraud prevention and security monitoring, AML compliance, provision of customer support, and fulfilment of applicable legal obligations.

Data Security

HB88 Casino employs industry-standard technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between the player’s device and the casino’s servers is encrypted using Secure Socket Layer (SSL) technology with a minimum of 128-bit encryption.

Data Retention

Personal data is retained for the minimum period necessary to fulfil the purposes for which it was collected, or for such longer period as may be required by applicable law or regulatory obligation. Following the closure of an account, certain data may be retained for up to five years in accordance with AML and anti-fraud obligations.

Third-Party Disclosure

Personal data is not sold, rented, or otherwise disclosed to third parties for commercial purposes. Data may be shared with third-party service providers engaged to assist in the delivery of the casino’s services, subject to appropriate data processing agreements, and may be disclosed to regulatory and law enforcement authorities where required by law.

Responsible Gambling

HB88 Casino is committed to providing a safe, controlled, and responsible gaming environment. The operator acknowledges that gambling can be harmful for some individuals and has implemented the following tools and measures to support player welfare.

Player Tools

All registered players have access to the following self-management tools via their account settings:

• Deposit limits: Players may set daily, weekly, or monthly deposit limits. Requests to increase a limit will be subject to a mandatory cooling-off period before taking effect.
• Session time limits: Players may set limits on the duration of individual gaming sessions.
• Reality checks: Players may activate periodic on-screen reminders of the time elapsed during a gaming session.
• Self-exclusion: Players who wish to take a break from gambling may apply for a self-exclusion period of a minimum of six months. During a self-exclusion period, the player’s account will be suspended and no marketing communications will be sent.
• Account closure: Players may request permanent account closure at any time by contacting customer support.

External Support Resources

Players seeking assistance with problem gambling are encouraged to contact the following independent organisations:

• Gambling Help Online (Australia): 1800 858 858 / www.gamblinghelponline.org.au
• Lifeline Australia: 13 11 14 / www.lifeline.org.au

HB88 Casino staff are trained to identify indicators of problem gambling and to direct players to appropriate support resources where necessary. The operator may, at its discretion, impose account restrictions or contact a player directly where there are reasonable grounds to believe that gambling is causing that individual harm.

Fairness and Game Integrity

All games available on HB88 Casino use certified Random Number Generator (RNG) technology to ensure that game outcomes are random, unpredictable, and not subject to manipulation. The RNG systems used by HB88’s game providers are subject to independent testing and certification by accredited technical testing laboratories.

Theoretical return-to-player (RTP) percentages for each game are available within the individual game information panels. Actual returns will vary and the stated RTP reflects long-run statistical averages, not individual session outcomes.

Dispute Resolution

HB88 Casino maintains a formal complaints and dispute resolution process available to all registered players.

Step 1: Internal Complaint

Any player who has a complaint or dispute relating to the services provided by HB88 Casino should in the first instance submit a written complaint to the customer support team via email at [email protected]. Complaints should include the player’s full name, account username, a clear description of the issue, and any relevant supporting documentation.

HB88 Casino will acknowledge receipt of a complaint within 48 hours and will endeavour to provide a final response within 14 calendar days of receipt. Complex matters may require additional time, in which case the player will be informed of the expected timeframe.

Step 2: Escalation

If a player is not satisfied with the outcome of the internal complaints process, the matter may be escalated to an independent Alternative Dispute Resolution (ADR) provider. Players may also refer unresolved disputes to the Curacao Gaming Control Board via the complaint channels published on the GCB’s official website at https://www.gcb.cw.

HB88 Casino cooperates fully with the GCB dispute resolution process and undertakes to comply with any determination made by the GCB in respect of a dispute submitted in accordance with its procedures.

Updates to This Page

The information on this page is reviewed periodically and updated to reflect any changes in the operator’s regulatory status, corporate structure, or applicable compliance obligations. Players are encouraged to check this page regularly. The date of the most recent update is displayed at the foot of this page.

For any queries relating to the information on this page, please contact HB88 Casino’s compliance team at [email protected].