Relevance verified: 10.04.2026
HB88 Casino – Privacy Policy for Australian Players
At HB88 Casino, accessible at https://hb88-casino-au.com/, we take the privacy of our players seriously. This Privacy Policy sets out how we collect, use, store, disclose, and otherwise handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act. It also reflects our obligations under the Interactive Gambling Act 2001 (Cth) and any applicable state or territory legislation relating to gaming, anti-money laundering, and consumer protection.
By registering an account, accessing our platform, or using any of our services, you confirm that you have read and understood this policy and consent to the handling of your personal information as described herein.
1. Who We Are
HB88 Casino is an online gaming platform offering real money pokies, table games, and live dealer experiences to adult players. The platform operates under a Curacao eGaming licence and is designed specifically to serve players in Australia. For the purposes of this Privacy Policy, “we”, “us”, and “our” refer to HB88 Casino. References to “you” and “your” refer to any person who visits, registers on, or uses our website or services.
If you have any questions about this policy or wish to make a privacy-related request, you can reach our support team 24 hours a day, 7 days a week via live chat at https://hb88-casino-au.com/ or by email at [email protected].
2. What Personal Information We Collect
We collect personal information that is reasonably necessary for us to provide our services, comply with our legal obligations, and maintain the safety and integrity of our platform. The types of personal information we may collect include:
Identity and Contact Information: Your full legal name, date of birth, residential address, email address, and phone number. This information is required at the point of registration and is used to verify your identity, comply with age verification requirements (18 years or older), and fulfil our obligations under anti-money laundering laws.
Financial Information: Details of payment methods you use, including bank account numbers (where PayID or BPAY is used), card details (Visa or Mastercard), and transaction history. We do not store full card numbers on our servers; card processing is handled by PCI-DSS compliant third-party payment providers.
Identity Verification Documents: Copies of government-issued identity documents such as a driver’s licence or passport, and proof of address documents such as a utility bill. These are collected when we are required to verify your identity under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).
Account and Gaming Activity: Information related to your account, including your username, login credentials, deposit and withdrawal history, game activity, bet history, bonus usage, session duration, and account preferences.
Device and Technical Information: Your IP address, browser type, operating system, device identifiers, and cookies or similar tracking technologies. This information helps us maintain platform security, prevent fraud, and understand how our platform is being used.
Communications: Records of your interactions with our customer support team, including live chat transcripts and emails, to help us resolve queries and improve our service.
Responsible Gambling Information: If you use our responsible gambling tools, such as deposit limits, session time limits, cooling-off periods, or self-exclusion, we record this information to enforce your chosen restrictions and fulfil our duty of care obligations.
We collect personal information directly from you wherever practicable. In some circumstances, we may also collect it from third-party identity verification services, fraud prevention databases, or other sources where permitted by law.
3. How We Use Your Personal Information
We use your personal information for the following purposes:
Service Delivery: To create and manage your account, process deposits and withdrawals in Australian dollars (AUD), provide access to games, and deliver customer support.
Identity and Age Verification: To confirm that you are at least 18 years of age and are who you say you are, as required by Australian law and our licensing obligations.
Compliance with Legal Obligations: To meet our requirements under the Privacy Act 1988 (Cth), Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), Interactive Gambling Act 2001 (Cth), and applicable state and territory laws. This includes conducting know-your-customer (KYC) checks and reporting certain transactions to AUSTRAC.
Fraud Prevention and Platform Security: To detect, investigate, and prevent fraudulent activity, money laundering, cheating, or any other misuse of our platform. We may use automated systems to assist with this.
Responsible Gambling: To monitor gaming behaviour for signs of problem gambling and to enforce any responsible gambling restrictions you have set. We take our duty of care to Australian players seriously and use information to support players who may need assistance.
Marketing Communications: To send you information about promotions, bonuses, tournaments, and other offers from HB88 Casino, where you have given your consent to receive such communications. You can opt out of marketing emails at any time by following the unsubscribe link in any marketing email or by contacting our support team.
Platform Improvement: To analyse usage patterns, assess the performance of our games and features, and improve the quality of our services. Data used for this purpose is generally aggregated and not used to identify you individually.
Dispute Resolution: To investigate and resolve disputes, complaints, or any irregularities related to your account or our services.
4. Disclosure of Your Personal Information
We do not sell your personal information to third parties. We may disclose your information to the following categories of recipients where necessary:
Payment Processors and Banking Partners: To facilitate deposits and withdrawals using methods such as PayID, BPAY, Visa, and Mastercard. These providers are bound by their own privacy obligations and PCI-DSS security standards.
Identity Verification and KYC Providers: Third-party services that assist us in verifying your identity and conducting due diligence checks.
Technology and Platform Service Providers: Companies that assist us in operating our platform, including game software providers, IT infrastructure providers, analytics services, and customer support tools. These providers operate under contractual obligations to handle your data appropriately.
Regulatory and Law Enforcement Authorities: We may be required to disclose personal information to AUSTRAC, the Australian Federal Police, the Australian Transaction Reports and Analysis Centre, or other government bodies where we are legally obligated to do so.
Fraud Prevention Networks: We may share information with industry fraud prevention databases to help identify and prevent fraudulent account activity across the online gambling sector.
Responsible Gambling Organisations: Where required or appropriate, we may share information with organisations that provide problem gambling support services to Australians, such as Gambling Help Online or state-based helplines.
Where we disclose personal information to overseas recipients, particularly in connection with our Curacao licence or our third-party service providers who may operate outside Australia, we take reasonable steps to ensure those recipients handle your personal information in a way that is consistent with the Australian Privacy Principles.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to operate effectively and to improve your experience. Cookies are small text files stored on your device when you visit our website. We use them for the following purposes:
Essential Cookies: Required for the platform to function, including maintaining your login session and storing account preferences.
Analytics Cookies: Used to understand how visitors interact with our website, which pages are most visited, and where errors occur. This helps us improve platform performance.
Security Cookies: Used to detect suspicious or fraudulent activity and to protect the integrity of accounts.
Preference Cookies: Used to remember your settings, such as language preferences or display options.
You can manage cookie settings through your browser. Disabling certain cookies may affect the functionality of the platform. We do not use cookies for the purpose of tracking your activity across unrelated third-party websites for advertising purposes without your consent.
6. Data Security
We use SSL (Secure Socket Layer) encryption across our website and apply advanced technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or loss. Our security practices include:
Encrypted transmission of all data between your device and our servers; restricted access to personal information, limited to staff who need it to perform their role; regular security assessments and monitoring of our systems; secure storage of identity documents and sensitive data.
While we take reasonable steps to protect your information, no online platform can guarantee complete security. If you suspect that your account has been compromised, please contact our support team immediately via live chat or email.
7. Retention of Personal Information
We retain your personal information for as long as is necessary to fulfil the purposes described in this policy and to comply with our legal obligations. In particular:
Account information is retained for a minimum of seven years following account closure, as required under anti-money laundering legislation. Identity verification documents are retained in accordance with our KYC obligations under Australian law. Marketing preferences and communication records are retained until you withdraw consent or request deletion, subject to any overriding legal requirements.
When personal information is no longer required and there is no legal obligation to retain it, we take reasonable steps to destroy or de-identify it securely.
8. Access to and Correction of Your Personal Information
Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you and to request corrections where that information is inaccurate, out of date, incomplete, irrelevant, or misleading.
To make an access or correction request, please contact our support team via live chat at https://hb88-casino-au.com/ or by email. We will respond to your request within 30 days. In some circumstances, we may be unable to provide access to certain information, for example where doing so would reveal the personal information of another individual, or where we are required by law to withhold it. If we decline a request, we will provide you with written reasons.
There is no charge for making a request, though we may charge a reasonable fee to cover the cost of providing access in some cases.
9. Complaints and the Privacy Complaint Process
If you believe that HB88 Casino has interfered with your privacy or handled your personal information in a way that is inconsistent with the Australian Privacy Principles, you have the right to lodge a complaint.
In the first instance, please submit your complaint in writing to our support team via email. We take all privacy complaints seriously and will acknowledge your complaint promptly and work to resolve it within 30 days.
If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted via its website at www.oaic.gov.au, by phone on 1300 363 992, or by post at GPO Box 5218, Sydney NSW 2001.
10. Children and Minors
Our platform is strictly for persons aged 18 years and over. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that a minor has registered an account or provided us with personal information, we will close the account, void any associated activity, and delete the relevant information as quickly as practicable. If you believe a minor may have registered on our platform, please contact us immediately.
11. Responsible Gambling and Privacy
HB88 Casino’s SafePlay Policy operates in conjunction with this Privacy Policy. Information collected through our responsible gambling tools, including deposit limits, cooling-off periods, and self-exclusion requests, is handled with the same level of care as all other personal information. This information is used exclusively to enforce your chosen restrictions and to fulfil our duty of care obligations. It is not shared with third parties for commercial purposes.
If you are experiencing difficulties with your gambling and wish to speak with someone, free support is available through Gambling Help Online at www.gamblinghelponline.org.au or by calling 1800 858 858, available 24 hours a day.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, the revised policy will be published on this page at https://hb88-casino-au.com/. We encourage you to review this policy periodically. Continued use of our platform following any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact our support team:
Live Chat: Available 24/7 via https://hb88-casino-au.com/ Email: [email protected]
We are committed to handling your personal information with care and to being transparent about how we use it. Your privacy matters to us, and we will always aim to respond to your queries promptly and fairly.